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Fleet Quality Specialist

Road and Tollway Authority, State - SRTA

This position conducts quality assurance of fleet, facilities, and contract providers.  Specifically, it evaluates the effectiveness of all maintenance activities by examining road calls and other defects, work orders, preventative maintenance (PM), predictive maintenance, repairs, and campaigns performed by contractors or manufacturers on the fleet and at facilities.  The position monitors repairs, repair parts usage, and repair techniques, to ensure professional standards of quality in the performance of all activities, and possible trends for identification of quality problems or parts shortage and recommends corrective actions/solutions to the Authority.  The position also reviews and analyzes work orders to ensure repairs are appropriate and completed on a timely basis and provides necessary reports for use by team/staff to ensure that the fleet and facilities are properly maintained and in accordance with the guiding contract.

Job Responsibilities and Performance Standards:

  • Performs inspections of incoming materials and parts to verify compliance with procedures, drawings, specifications, industry standards, and/or suitability; and submit non-conformance reports on discrepant items and maintain accurate receiving records.
  • Ensures the operations fleet (buses/coaches) are safely maintained and in compliance with FTA and DOT regulations, Transit Asset Management Plan, and Fleet and Facilities Maintenance Program requirements.
  • Conducts maintenance facility audits annually at operations facilities, properties, and equipment, including OSHA, ADA, and HVAC system audits to ensure compliance with Federal and State requirements.
  • Performs safety inspections on all revenue and non-revenue vehicles, including safety sensitive facility equipment such as vehicle lifts, doors, alarms, fire suppression systems, fuel spill kits, etc., as requested.
  • Conducts fleet and facility audits to identify any potential problems through routine visits and monitoring processes to provide for contingencies.
  • Reviews record keeping and uses an Asset Management database to compile and/or analyze all maintenance work orders, labor costs, equipment replacement, fuel usage, oil analysis, campaigns, warranty repairs and other maintenance related data.
  • Provides support in the evaluation of contract maintenance providers, periodic inspection, analysis, and on-site inspection of equipment, processes, and procedures in verifying system reliability and the identification of opportunities for process improvement.
  • Conducts mid-process and final inspections on newly acquired buses as well as those in a Mid-Life Rehab program.
  • Participates in First Responder training for Emergency Response incidents including Inclement Weather Plan.
  • Assists with procurement activities including purchasing of new vehicles, scope writing, and contracts renewals, as needed.
  • Ensures acceptable work performance as outlined in contracts
  • Assists the Transit Program Manager with other relative transit projects and duties, as needed.
  • Manages the preventative maintenance on non-revenue vehicles and equipment.
  1. Completes and/or assists in the completion of vehicle service record and service requests accurately and legibly as repairs and servicing are performed.
  2. Assists with minor equipment repairs as needed.
  3. Performs inspections, such as checking fluid levels, lights, and tires on vehicles and routine maintenance tasks on equipment.
  4. Performs oversight on FTA purchased assets as required by the Fleet and Maintenance Plan.
  5. Monitors DOAS fleet requirements and makes certain SRTA fleet meets the standards.
  6. Manage all aspects of non-revenue fleet.
  • Reports to work as necessary outside of normal scheduled work hours during emergency situations and special assignments.
  • Performs other duties as assigned by Management.

Knowledge, Skills, and Abilities:

  • Knowledge of federal and state laws, rules, regulations, policies and procedures governing applicable state program areas.
  • Knowledge of FTA rules, regulations, and procurement requirements.
  • Knowledge of investigative procedures and fact-finding techniques such as root-cause analysis.
  • Knowledge of data collection guidelines.
  • Knowledge of confidentiality guidelines and rules.
  • Knowledge of program related policies and procedures.
  • Knowledge of regulations, processes, and procedures in assignment.
  • Organizational skills.
  • Ability to enter data or information accurately.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to communicate technical information.
  • Ability to utilize program specific software.
  • Ability to collect, analyze and summarize information.
  • Ability to prepare basic reports and maintain files and records.
  • Ability to use computer software to create and document records.
  • Ability to interact effectively with people.
  • Ability to perform basic mathematics.
  • Ability to use interviewing techniques to obtain, verify and evaluate sensitive information.
  • Ability to write clear and concise reports on detailed reviews and/or investigations.
  • Ability to communicate findings, research results and make recommendations.
  • Ability to schedule work activities

Preferred Qualifications:

Experience in the public sector.  Certification, licensure, and registration in the following are a plus:

  • ASE Transit Bus Certifications
  • Fleet Management Certifications
  • Class A, B, or C Fueling Station Certifications
  • Transit Bus and Coach technical knowledge and experience
  • Fuel Master Operations experience
  • MCI Certifications
Bachelor's degree from an accredited college or university in a related field AND One year of related experience OR Associate's degree in a related field from an accredited college or university AND Two years of related experience OR One year of experience required at the lower level Transportation Specialist 2 (TRP051) or position equivalent.

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