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Network Services (LAN/WAN), Tower Consultant

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Information Technology
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Technology Authority, Georgia - GTA

 

Agency Description:

The Georgia Technology Authority (GTA) currently manages the delivery of IT infrastructure services to 89 Executive Branch agencies and managed network services to more than 1,200 state and local government entities. IT infrastructure services encompass mainframes, servers, service desk, end user computing, disaster recovery and security. Managed network services include the state’s wide and local area networks, voice, cable and wiring, and conferencing services.

Both categories of services are provided as shared services through a public-private partnership called the Georgia Enterprise Technology Services (GETS) program. A Multi-sourcing Service Integrator is responsible for coordinating and overseeing the delivery of services by multiple providers. GTA is responsible for service provider oversight and management as well as governance.

Meanwhile, GTA promotes an enterprise approach to technology by establishing statewide IT policies, standards and guidelines based on industry best practices and federal requirements. GTA works closely with the Governor’s Office of Planning and Budget and state agencies to ensure an individual agency’s IT strategy aligns with its overall business strategy and business continuity planning. GTA is involved in managing the state’s portfolio of technology projects to ensure they meet established goals and are completed on schedule and within budget.

Cybersecurity is a critically important concern, and GTA gives particular attention to supporting the development of training for state employees so they understand their role in protecting sensitive information. In compliance with statutory requirements, GTA gathers data from state agencies on an annual basis regarding their IT security programs and IT expenditures. The data are compiled into reports that are useful in guiding state leaders in their decision making.

In addition, GTA is responsible for partner coordination at the Georgia Cyber Center, www.gacybercenter.org. Located in Augusta, the center is a state-owned facility designed to promote modernization in cybersecurity technology for both the private and public sectors through unique education, training, research, and practical applications. Comprised of two buildings with a total of 332,000 square feet and budgeted at more than $100 million, the center is the single largest investment in a cybersecurity facility by a state government to date. The first of the two buildings, the Hull McKnight Building, opened July 10, 2018, while the second building, the Shaffer MacCartney Building, opened January 10, 2019.

GTA manages the state's official website, www.georgia.gov, and enterprise web-publishing platform. GeorgiaGov provides information and services from more than 115 state agencies and links to city and county government websites. The enterprise platform supports 82 state agency websites. Both GeorgiaGov and the enterprise platform are carefully designed to ensure friendly navigation, accessibility for users with disabilities, and robust search capabilities.

Through Call Center and Constituent Services, GTA provides constituent services on behalf of the Governor's Office. The Office of Constituent Services is a point of contact for advocates, legislators, and the general public, and its specially trained staff answers questions, addresses complaints, and helps with access to state of Georgia services. In addition, GTA's call center, 1.800.georgia, responds to calls, emails, and chats from users of Georgia's website, www.georgia.gov. It also offers call center services to other state and local government agencies.

GTA and the Department of Community Affairs are leading the Georgia Broadband Initiative, whose goal is to promote and deploy broadband services in unserved areas of the state. Broadband has become essential to business, education, healthcare, agriculture, and overall quality of life, but many rural communities lack high-speed access to the internet. The initiative also involves the Department of Economic Development, the State Properties Commission, and the Department of Transportation.

 

Start your career in public service – JOIN OUR TEAM

GTA A GREAT PLACE TO WORK!

 

GTA is currently seeking a Network Services (LAN/WAN), Tower Consultant in the Service Management Office (SMO). 

 

Job Summary & Responsibilities:

 

JOB SUMMARY: Responsible for overseeing and ensuring the efficient service delivery of GTA and GTA Customers technical environments, including oversight responsibility for the managed services being delivered by service providers and to ensure efficient execution of all IT processes and meeting of service level requirements for the technical environment. The area of focus is Wide Area Network and Local Area Network (LAN) as a service through each of the Information Technology Infrastructure Library (ITIL) v3 service life cycles, Strategy, Design, Transition, Operation, and Continual Improvement.

 

RESPONSIBILITIES:

The Tower Consultant Network Services is a subject matter expert in WAN and LAN (network) technologies, for both on premises and cloud networks. This individual operates as a member of a small, highly motivated, and self-managed team that is accountable for successfully delivering secure, fast and reliable Managed Network Services meeting or exceeding established service level agreements in a Multi-Source Integrated (MSI) service model, using the Integrator’s service delivery systems and tools based on the ITIL Framework of operational processes.

 

  • Provide accountable oversight for the overall service delivery of all network systems and services.
  • Configure and support cloud and on-premises (hybrid) networks, DNS, IP address management, remote network access, and network security services.
  • Monitor all service levels and contractual commitments for the Network Services Tower.
  • Assist GTA and Agencies and Service Provider(s) with forecasting network resource requirements.
  • Provide support to GTA and GTA customers in accordance with the incident and problem management processes.
  • Review, endorse, and forward for approval specific plans as they relate to change management activities for the Network Services Tower.
  • Provide expert information and advice in response to inquiries from GTA and GTA customer staff regarding network services.
  • Provide overall guidance to the Service Provider(s) Account Team(s) regarding the technical and operational network needs of GTA and GTA customers.
  • Review benchmarking approach and participate in network benchmarking activities.
  • Provide computer networking technical knowledge and coaching to Service Delivery Managers and GTA Customers.
  • Participate in operational governance forums.   
  • Participate in all IT services procurement efforts within the organization as assigned.
  • Provide oversight and support for all service provider transitions within the platform.
  • Performs all other duties as assigned.

 

Core Competencies:

  • Strong technical skills around network technology
  • Team player at all levels to collaborate with business units and functional partners
  • Thirst for Learning
  • Working knowledge of ITIL Best Practices
  • Ability to identify Process Improvement Opportunities
  • Strategic mindset and problem-solving skills
  • Analytical Thinking
  • Building Relationships
  • Negotiation and Influence
  • Vendor and Alliance Management

 

SALARY:

GTA Pay Grade: 11

Hiring Salary Range: $75,100 - $92,200

(Hiring salary commensurate with education and experience)   

Current Georgia state government employees will be subject to SPB rule provisions.

 

Additional Information:

EARN MORE THAN A SALARY! In addition to a competitive salary, the Georgia Technology Authority offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account.

 

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

 

This position is subject to close at any time once a satisfactory applicant pool has been identified.

 

This position is unclassified and employment is at-will.

Candidates for this position are subject to a background and credit history check.

 

AGENCY SPECIFIC QUALIFICATIONS:

 

Minimum Qualifications: 

 

Preferred Qualifications: 

(Preference will be given to candidates who, demonstrate some or all of the following skills/experience):

  • Experience working in a state (public sector) environment.
  • Experience with cloud environments and networks
  • Experience working in an outsourcing environment or working with IT vendor contract management.

 

Georgia Technology Authority does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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