Document Processor 1
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- Employees' Retirement System of Georgia - ERSGA
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- May 06, 2024 Post Date
Seeking summer students!
We are currently seeking a student hire for a temporary opportunity this summer.
Job Title: Document Processor 1
Division: Document Center/Member Services
Internal Job Profile Summary
Processes, organizes, files, stores, and retrieves various types of documents and records. Conducts inventories, transfers paper records to automated system, duplicates and/or scans documents, labels and maintains files, and assists as needed with data organization projects.
Job Responsibilities & Performance Standards
- Develops familiarity with agency structure and function and awareness of divisional roles and responsibilities
- Follows document processing protocols and procedures, and completes tasks and category assignments as required
- Takes action to address supply, equipment, and/or facility maintenance needs by stocking copiers, distributing supplies, and maintaining shared Document Center resources
- Operates and maintains equipment which includes scanners, copiers, fax machines, envelope opener, mini-mailer, and postage meter machine
- Identifies, classifies, sorts, and prepares documents
- Scans and indexes documents to files by entering identifying information and assigning member/agency ID, plan, and document types
- Properly routes documents in workflow by researching and assigning business unity and work type
- Performs quality assurance checks on imaged documents
- Assists with other duties as requested
- Process all outgoing mail, including reconciling count of batch letters, applying correct postage to metered mail, and recording and verifying count of mail going out to pre-sort vendor
Technical Competencies Required for Job
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Mail Sort and Document Preparation |
§ Has a basic understanding of the forms and correspondence types and the ability to sort them into established categories |
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§ Ability to comprehend, retain, and utilize document processing procedures |
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Scanning/Indexing Software |
§ Ability to operate and maintain scanners and perform data entry in scanning/indexing software |
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§ Ability to learn agency coding system and correctly apply to work, plan, and document type assignments |
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Pension Software |
§ Ability to navigate screens to locate basic information within the pension software |
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§ Ability to understand and apply information obtained from pension software to determine assignment and routing of documents in workflow |
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Equipment |
§ Ability to maintain and operate Document Center equipment including: Þ Scanners Þ Copiers Þ Fax machines Þ Envelope openers Þ Mini-mailer Þ Postage meter machine |
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MS Office |
§ Has a basic understanding of MS Office |
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§ Ability to navigate and perform data entry in MS Office |
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Basic Level Competencies Basic understanding or knowledge needed for the job; Basic understanding and knowledge sufficient enough to handle routine tasks; Requires some guidance or supervision when applying the competency; Understands and can discuss terminology and concepts related to the competency. |
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Accountability |
Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to delivering on their public duty and presenting oneself as a credible representative of the Agency and State to maintain the public’s trust |
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Customer Service |
Understands that all State employees have external and/or internal customers that they provide services and information to; honors all of the State’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable service |
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Results Orientation |
Consistently delivers required business results; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards and meets deadlines; maintains focus on Agency and State goals |
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Teamwork and Cooperation |
Cooperates with others to accomplish common goals; works with employees within and across their department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others |
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Judgment and Decision Making |
Analyzes problems by evaluating available information and resources; develops effective, viable solutions to problems which can help drive the effectiveness of the department and/or State of Georgia |
Additional Behavioral Competencies Required for Job
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Basic Level Competencies Basic understanding or knowledge needed for the job; Basic understanding and knowledge sufficient enough to handle routine tasks; Requires some guidance or supervision when applying the competency; Understands and can discuss terminology and concepts related to the competency. |
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Communication |
Respectfully listens to others to gain a full understanding of issues; comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand their ideas; appropriately adapts their message, style, and tone to accommodate a variety of audiences |
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Cultural Awareness |
Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics; treats all people fairly and consistently; effectively works with people from diverse backgrounds by treating them with dignity and respect |
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Flexibility |
Adapts to change and different ways of doing things quickly and positively; does not shy away from addressing setbacks or ambiguity; deals effectively with a variety of people and situations; appropriately adapts one’s thinking or approach as the situation changes |
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Initiative |
Proactively identifies ways to contribute to the State’s goals and missions; achieves results without needing reminders from others; identifies and takes action to address problems and opportunities |
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Organizing |
Able to keep projects moving toward completion; able to keep track of many things that must be done within a given timeframe; able to act according to priorities; able to balance workload demands |
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Professional Development |
Demonstrates a commitment to professional development by proactively seeking opportunities to develop new capabilities, skills, and knowledge; acquires the skills needed to continually enhance their contribution to the State and to their respective profession |
Work Environment
This is a general office environment consisting of cubicle desk space. Ambient room temperatures, lighting and traditional office equipment are provided as found in a typical office environment.
Physical Demands
Individuals working in this job are required to multi-task while seated. This includes answering phone calls, research information, and typing using computers throughout the workday. Also may require walking periodically, primarily on a level surface. Must be able to reach above shoulder height, below the waist, or lift (up to 25 pounds) to file documents or store materials.
ERS Preferred Qualifications
Associate’s degree from an accredited college or university OR Two years of related experience.
Statewide Entry Qualifications
