Supervisory Responsibility

Will not supervise any other positions.

Work Environment

This job operates in a professional office environment, routinely uses standard office equipment and technologies, and requires business attire and professionalism.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; climb ladders; differentiate and identify color-coded items; talk or hear. The employee must occasionally lift or move electronic equipment, office products and supplies, up to 50 pounds.

Position Type/Expected Hours of Work

This is a full-time position. This position occasionally requires longer hours and some weekend work.

Travel

Travel to other campus locations is possible.

Required Education and Experience

·         Associate’s degree *and* Three (3) years of work-related experience

·         Note: Experience may substitute for the degree on a year-for-year basis

Preferred Education and Experience (In addition to minimum qualifications): 

·         3 + years of customer service experience.

·         An Associate’s degree in computer science or work-related field.

·         Proficient in helpdesk or service ticketing systems.

·         Professional certification in related field.

·         Proficient in Windows, Mac, iOS, and Android operating systems.

·         Proficient in Microsoft Office products

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.