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Tower Consultant, Jr. Cloud Operations (GTA)

Information Technology
Technology Authority, Georgia - GTA

Agency Description:

The Georgia Technology Authority (GTA) currently manages the delivery of IT infrastructure services to 85 Executive Branch agencies and managed network services to 1,300 state and local government entities. IT infrastructure services encompass mainframes, servers, service desk, end user computing, disaster recovery and security; 14 agencies receive all of these services through GTA, while the remaining agencies may receive two or three of these services. Managed network services include the state’s wide and local area networks, voice, cable and wiring, and conferencing services.

Both categories of services are provided as shared services through a public-private partnership called the Georgia Enterprise Technology Services (GETS) program. A Multisourcing Service Integrator is responsible for coordinating and overseeing the delivery of services by multiple providers.

GTA’s Sourcing Management Organization is responsible for service provider oversight and management while our Sourcing Governance Organization is responsible for governance.

Meanwhile, GTA’s Enterprise Governance and Planning promotes an enterprise approach to technology by establishing statewide policies, standards and guidelines based on industry best practices and federal requirements. EGAP works closely with the Governor’s Office of Planning and Budget and state agencies to ensure an individual agency’s IT strategy aligns with its overall business strategy and business continuity planning. EGAP is involved in managing the state’s portfolio of technology projects to ensure they meet established goals and are completed on schedule and within budget.

Information security is a critically important concern at GTA, and the Office of Information Security gives particular attention to supporting the development of training for state employees, so they understand their role in protecting sensitive information. In compliance with statutory requirements, GTA gathers data from state agencies on an annual basis regarding their IT security programs and IT expenditures. The data are compiled into reports that are useful in guiding state leaders in their decision making.

GTA manages the state's official online portal,, and enterprise web-publishing platform. The portal provides information and services from more than 115 state agencies and links to city and county government websites. The enterprise platform supports 78 state agency websites. Both the portal and the enterprise platform are carefully designed to ensure friendly navigation, accessibility for users with disabilities, and robust search capabilities.


GTA's vision - A transparent, integrated enterprise where technology decisions are made with the citizen in mind

GTA's mission - To provide technology leadership to the state of Georgia for sound IT enterprise management


GTA is currently seeking a Tower Consultant, Jr. Cloud Operations in the TSO Infrastructure Office.


JOB SUMMARY: Responsible for ensuring the efficient and automated delivery of cloud services to GTA Customers


RESPONSIBILITIES: The Tower Consultant Jr (Cloud Operations) c is responsible for working with the agencies and Service Tower Providers to get their cloud infrastructure set up. The role requires to have hands-on technical OS and cloud experience with a “can-do” approach towards cloud, environment automation / management and continuous improvement. The Cloud Operations Junior Tower consultant will engage in a number of operational activities including setting up and configuring of cloud infrastructure, initiate incident management protocol in the event of an issue, implement required changes adhering to change management policies, participate in vulnerability management and remediation.

  • Provide support within the various components (Iaas/Paas) of the cloud frameworks, including OS/network/access, security and storage.
  • Participate in Change, Incident and Problem management.
  • Manage and adhere to compliance policies.
  • Assist in setting up of cloud infrastructure leveraging Terraform.
  • Assist in quickly ramping up new cloud technologies and translate traditional and other cloud-related experience.
  • Work with technical and business units across the organization as part of incident and change management.
  • Ensure regular / recurring tasks and activities are managed efficiently and within defined time constraints.
  • Work closely with the MSI (Multisourcing Service Integrator) Infrastructure and Network Service Delivery Managers to address any open operational issues.
  • Make recommendations as necessary regarding adherence to or adoption of infrastructure standards.
  • Monitor all service levels and contractual commitments for the assigned Tower.
  • Performs all other duties as assigned.

Core Competencies:

  • Preferred cloud certification (AWS, Azure or GCP)
  • Working knowledge of Terraform
  • Scripting – shell, JavaScript, Python
  • Team player at all levels to collaborate with business units and functional partners  



GTA Pay Grade: 8

Starting Salary: $51,100.00 - $65,497.00

Current Georgia state government employees will be subject to SPB rule provisions.


Additional Information:

EARN MORE THAN A SALARY! In addition to a competitive salary, the Georgia Technology Authority offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account.


Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.


This position is subject to close at any time once a satisfactory applicant pool has been identified.

This position is unclassified and employment is at-will.

Candidates for this position are subject to a background and credit history check.




Minimum Qualifications: 

  • BA/BS in Computer Science or Information Systems or related field or equivalent work experience and/or certifications and One (1) years of experience in the cloud environment – AWS/Azure/GCP


Georgia Technology Authority does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.


See above for preferred qualifications.

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