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Job Title:
Clinical Investigations Manager- AtlantaAgency:
Department of Behavioral Health and Developmental Disabilities
Job Requisition ID:
JR0000003391Shift:
Not Applicable (United States of America)Compensation Details:
BASED ON EDUCATION AND EXPERIENCEJob Description:
Job Title: Clinical Investigations Manager- Atlanta
Workplace: 200 Piedmont Ave, SE. Atlanta, Ga. 30034
Remote
Travel: 10% statewide
Job Summary:
- Guide the day-to-day activities of investigations teams to meet established performance metrics.
- Supervise and direct investigators and team leads giving instructions and guidance through case supervision and developing necessary resources and tools if gaps are identified.
- Observe, review, and analyze processes to identify inefficiencies and areas where improvements could be made.
- Review written reports of findings to ensure that they accurately, clearly and thoroughly draw conclusions based upon evidence, testimony, policy, rules, regulations, etc.
- Resolve problems encountered in the investigation process, collaborating with internal and external stakeholders as needed.
- Build team collaboration in a remote environment.
- Review individual team members 'and overall team activities for process accuracy and productivity.
- Train new staff to include one-on-one sessions and shadowing.
- Collaborate within the Office of Investigations management team to set office goals.
- Participate in project development and management initiatives, internal operating procedures, and business processes.
- Provide investigative support as directed to other external investigative and regulatory/enforcement agencies.
- Conduct investigations as required.
- Assist with case management as needed.
- Delegate to team leads as needed
- Participate in and lead management/supervisory/team meetings and attend trainings.
- Coordinate investigations with other agencies as needed.
- Maintain a level of understanding and familiarity with the applicable rules and regulations, policies, provider manuals, etc. sufficient to perform the assigned duties and responsibilities.
- Provides technical support to the provider regarding deficiencies identified in an investigation.
- Coordinate and participate in onsite, unannounced visits to provider locations for the purposes of conducting investigations or determining provider compliance.
- Obtain and maintain certification in conducting investigations of serious incidents.
- Participate in the Community Mortality Review Committee meetings as required.
- Professional licensure is required (RN or Licensed Behavioral Health Clinician)
General responsibilities for all staff:
- Accurate, thorough, and timely entry of data into multiple databases.
- Develop and maintain positive working relationships and communicate effectively with providers and other stakeholders, including other DBHDD offices and divisions.
- Project a professional image through in-person, phone, and electronic communications.
- Plan and prioritize workload to meet day to day needs.
- Read, screen, and respond to correspondence in a timely manner.
- Communicate effectively with providers and other stakeholders, including other DBHDD offices and divisions.
- Identify and prioritize critical issues within identified parameters.
- Use sound judgment to respond appropriately to internal and external contacts.
- Independently monitor deadlines to ensure timeliness and the meeting of established individual performance metrics.
- Execute high quality customer service by anticipating customer needs, providing services accurately, in a respectful and timely manner, and establishing and maintaining effective contact and follow through with customers.
- Collaborate and work effectively as a team member.
- Assist with projects as needed.
- Participates in team meetings and attend trainings.
- Overnight travel statewide as needed.
For benefits information, please visit: https://careers.dbhdd.ga.gov/why-dbhdd/
Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.
The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:
- Drug Screening
- TB Evaluation
- Annual Influenza*
*Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.
Minimum Qualifications:
High school diploma/GED and five (5) years of job-related experience which includes two (2) years in a lead worker, team leader, or supervisory role related to the area of assignment; or two (2) years of experience required at the lower level Complnc Specialist 3 (RCP062) or position equivalent.--Note: Some positions may require a certification or licensure.--Note: Some positions may require a valid driver's license.Equal Employment Opportunity Employer
The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.