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Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career! 

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Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.  

What we offer.  Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.  

Start your career in public service. The Division of Family and Children Services (DFCS) / Office of Family Independence (OFI) is seeking candidates to fill several positions as an Eligibility Specialist 1 inclusive of various units within DFCS, these positions are located in Cobb County.  The positions will report to an Eligibility Specialist Supervisor.  

Positions are only open to external candidates and promotional opportunities.

This is a continuous recruitment posting. Applications will be reviewed on an ongoing basis, and qualified applicants may be considered and hired as positions become available. We encourage interested applicants to apply even if there is not an immediate opening at the time of submission.

SALARY IS NON-NEGOTIABLE FOR THIS POSITION.   

• Applicant must pass mandatory standardize testing for the program assigned to the position to maintain the position.
• Mandatory training varies from eight to ten weeks depending on the assigned program and may be scheduled at any DFCS training sites throughout Georgia.
• Although employees may be authorized to telework, upon completion of training, employees may also be subject to report to an office as requested. 

You may be assigned to one of the following units:

Eligibility Specialist 1

• Supplemental Nutrition Assistance Program (SNAP/Food Stamps)
• Medicaid Unit: Family Medicaid Cases or Aged, Blind, Disabled (ABD) Cases

Roles and Responsibilities: 

• Determines initial and ongoing eligibility for Family Medicaid, Aged, Blind, Disabled Medicaid, or Food Stamps.
• Processes applications, reviews, hearing request and/or changes using appropriate criteria and polices consistently; according to establish guidelines.
• Records and evaluates personal and financial data obtained from individuals. 
• Register online applications, renewals, and process verification via Document System.
• Adheres to assigns daily work schedule, meets attendance standards as outlined in policy.
• Assists Limited English Proficiency and Sensory Impaired (LEPSI) by collaborating with the Language Line.
• Document all call information according to standard operating procedures.
• Keys in a high volume of data using standard office hardware and software.
• The capability of being flexible with work assignments and able to work in multiple queues. 
• Provides professional, courteous, and helpful customer service to our internal and external customers. 
• Review and process change requests over the phone when presented.        
• Performs other professional responsibilities as assigned.
• A minimum training score of 70% for online and 75% for classroom / Policy and Gateway training is required.

Minimum Qualifications:

• High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction.

Preferred Skills/Qualifications:  

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:

• Four (4) years related experience which involved customer contact/interaction as a regular part of the position OR combination of education and/or customer contact/interaction experience for a total four (4) years.
• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.
• Ability to enter a high volume of data effectively and accurately on a regular basis using standard office technology.
• Must be able to work independently.
• Demonstrates excellent customer service skills including but not limited to the ability to work with people of different ethnic and social backgrounds. Also including the ability to work with all levels of leadership and management to resolve internal and external concerns. 

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Additional Information

For more detailed information about the Georgia Department Human Services https://dhs.georgia.gov/  

Employment Information

Minimum Qualifications:

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.