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Job Title:  

Foreclosure Claims Specialist

Job Requisition ID:

JR0000001580

Number of Openings:

1

Shift:

Not Applicable (United States of America)

Compensation Details:

$50,000-$52,500

Job Description:

Make a difference and join the DCA Team!  DCA gives employees more to do than merely make a living.  We are serious about helping Georgia's families live more abundantly with a greater sense of hope and achievement.  If public service, a great environment, and the desire to enrich the lives of others motivate you to do your best work, you should consider joining the DCA Team.  

OUR MISSION

To help build strong, vibrant communities.

OUR VISION

For Georgians of today and tomorrow to have the opportunity to live and work in thriving communities.

Our Culture

We are a diverse team of highly competent and committed professionals who strive to help people and communities thrive through technical expertise, innovative thinking, and a passion for making a difference.  Team members are at their best when collaborating and supporting each other as they perform challenging and dynamic work

General Description:

The Georgia Department of Community Affairs (DCA) is a state organization dedicated to helping build strong, vibrant communities through the development of safe, decent and affordable housing. DCA offers a fast pace, challenging and dynamic environment that requires attention to detail, pride in quality of work, and the ability to work as a versatile team player. We are a diverse team of highly competent and committed professionals who strive to help people and communities thrive through technical expertise, innovative thinking and a passion for making a difference.  Team members are at their best when collaborating and supporting each other as they perform challenging and dynamic work.

Summary

The Claims Specialist is responsible for the timely, accurate, and compliant preparation, filing, and reconciliation of investors, insurers, and government claims (including FHA, VA, USDA, and other investor types). This role also supports property preservation efforts by ensuring properties are maintained, secured, and compliant throughout the default and post-foreclosure lifecycle. The ideal candidate is detail-oriented, deadline-driven, and knowledgeable in mortgage servicing, claims processes, and property preservation standards.

Minimum Eligibility Requirements

• 2–5+ years of mortgage servicing experience, with a focus on claims, foreclosure, or default servicing
• Strong knowledge of FHA, VA, USDA, and MI claim processes and guidelines
• Experience with property preservation and vendor management preferred
• Familiarity with service systems (e.g., MSP, FHA Connection, P260, vendor platforms)
• Strong analytical, organizational, and problem-solving skills
• Ability to manage multiple deadlines in a fast-paced environment
• Excellent written and verbal communication skills

Preferred Skills

• Experience with HUD conveyance claims (Parts A & B)
• Knowledge of CAFMV/CWCOT processes and foreclosure timelines
• Understanding of allowable vs. non-allowable expenses for claims reimbursement
• Audit and compliance experience
• Knowledge of Property Preservation guidelines

Key Competencies

• Attention to detail
• Accountability and ownership
• Time management and prioritization
• Regulatory awareness
• Vendor coordination and oversight

Key Responsibilities

Claims Administration

• Prepare, review, and submit claims (FHA Part A & B, VA, USDA, MI, and investor-specific claims) within required timelines
• Ensure accuracy of claim calculations, including principal, interest, advances, expenses, and recoverable costs
• Monitor claim status, follow up on outstanding submissions, and resolve deficiencies or curtailments
• Reconcile claim proceeds and ensure proper application of funds (suspense, investor reporting, etc.)
• Review foreclosure, conveyance, and loss mitigation documentation to ensure claim eligibility and compliance
• Coordinate with attorneys, vendors, and internal departments to obtain required documentation (e.g., deeds, title, invoices)
• Maintain detailed records and audit-ready documentation for all claims filed
• Stay current on investor and regulatory guidelines (HUD, FHA, VA, USDA, MI companies)

Compliance & Quality Control

• Ensure adherence to all regulatory requirements, including HUD conveyance guidelines and investor-specific rules
• Identify and mitigate risks related to claiming denials, curtailments, or penalties
• Perform internal audits and quality checks on claims prior to submission
• Assist in responding to internal and external audits, including documentation retrieval and explanations

 

Property Preservation Oversight

• Coordinate and monitor property preservation activities, including securing, winterization, inspections, and maintenance
• Ensure properties meet investor and insurer conveyance condition standards (e.g., HUD conveyance condition requirements)
• Review and approve preservation invoices for accuracy and allowability
• Monitor vendor performance and ensure timely completion of services
• Address property issues such as damage, code violations, or hazards to protect asset value
• Coordinate with vendors, field service companies, and attorneys on preservation timelines and requirements
• Track and document preservation expenses for claim reimbursement eligibility

Collaboration & Communication

• Partner with Foreclosure, Loss Mitigation, Escrow, and REO teams to ensure seamless claim processing
• Communicate with investors, agencies, vendors, and internal stakeholders regarding claim and property status
• Provide updates and reporting on claim volumes, timelines, and exceptions
• Assist in process improvement initiatives to enhance efficiency and reduce claim errors

Working Conditions (travel, hours, environment)

• This position is salaried.  Work hours are 8:00am - 5:00 pm on Monday-Friday with adjusted hours at mid-month and month-end per business needs.
• No travel required
• While performing the duties of this job, the employee will work primarily in a climate-controlled environment with minimal safety/health hazard potential
• Office environment

PHYSICAL / SENSORY REQUIREMENTS:

Work is principally stationary, but the person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and constantly operate a computer and other office equipment.

Must be able to remain in a stationary position 50% of the time.

Must be able to perform office-related duties.

Must be able to operate office equipment.

Must be able to establish and maintain effective working relationships with employees, tenants, and community agencies and other entities that provide services.

Must be able to perform essential job functions, with or without reasonable accommodation.

Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.

Must maintain punctuality and attendance as scheduled.

NOTE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law. All qualified applicants will be considered but may not necessarily receive an interview. Due to the large volume of submissions received by this office, information concerning application and/or interview status cannot be provided.  Selected applicants will be contacted for next steps in the interview process.  Applicants who are not selected will not receive notification.  This position is subject to close at any time once a satisfactory applicant pool has been identified.

DCA is an Equal Opportunity Employer. If you need accommodation for an interview, please contact the Human Resources Office at (404) 679-4845

Hiring is contingent upon satisfactory results of employment verification, background, criminal records investigation and motor vehicle reports.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change.  This job posting may close at any time upon gaining a sufficient applicant pool from which to select a qualified candidate.

All duties and responsibilities listed are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  Marginal functions of the position (those that are incidental to the performance of the job duties) have not been included.   However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.

Minimum Qualifications:

High school diploma/GED and six (6) years of experience in real estate; or directly job-related experience; or one (1) year of experience at the lower level Housing Loan Spec 2 (REP031) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.