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POSITION SUMMARY:  Under general supervision, the Licensure Analyst reviews applications for compliance with applicable laws, rules, and board policies in determining eligibility for licensure and/or processes complaints and monitor compliance of licensees. In addition, provides professional level support directly to regulatory boards.

ESSENTIAL DUTIES and RESPONSIBILITIES: (Please note: An Analyst I may be asked to perform any combination of the duties and responsibilities below.)

• Maintains a working knowledge of the licensure laws and application process and/or laws and processes related to complaints and compliance.
• Evaluates applications, records, and documents to determine license, examination, or renewal eligibility according to established time frames.
• Prepares correspondence informing applicants of deficiencies, examination eligibility, licensing decisions, and appeals processes.
• May attend board meetings as directed by Executive Director.
• Provides information to licensees and other individuals or groups concerning licensing, compliance, complaints, laws, rules, regulations, and policies.
• Provides technical assistance to customers and staff.
• Follows establish guidelines for review as it pertains to processing applications and/or complaint/compliance requests.
• Reviews correspondence within established time frames.
• Reviews and open complaint files and assigns complaint file according to established protocols.
• Send complaint acknowledgement and closure letters according to established time frames.
• Reviews compliance documents and updates records as required. 
• Processes board meeting actions within established time frames.
• Uses information technology including agency specific software according to accepted procedures and established policy.  Utilizes technology in daily processing activities.
• Performs other related duties as assigned.
• Maintains confidentiality.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to gain knowledge of applicable laws, rules and regulations that pertain to assigned boards.
• Ability to communicate with target audience both orally and in writing.
• Analytical skills.
• Customer service skills.
• Ability to review applications and determine eligibility for licensure.
• Ability to apply rules, regulations, policies, and guidelines.
• Ability to apply compliance standards in reviewing applications.
• Ability to identify and apply the necessary standards needed for licensing decisions and appeals.
• Ability to maintain confidentiality.

SUPERVISORY RESPONSIBILITIES: None

MINIMUM QUALIFICATIONS: Bachelor's degree in a related field or Associate degree in a related field and one year of related experience OR High school diploma/equivalent and three years of related experience in an administrative environment or at least six months direct experience supporting the Georgia Board of Nursing by processing applications, complaints or compliance data.

Minimum Qualifications:

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.