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Job Title:  

Manager - Student Support Services

Job Requisition ID:

JR0000001915

Number of Openings:

1

Shift:

Day (United States of America)

Compensation Details:

$58,000/YR

Job Description:

Employment Terms: This job is a full time, benefited, FLSA exempt position in the Student Affairs Division that reports to the Executive Director of Student Affairs. This position will be assigned to the Alpharetta – North Fulton Campus and may occasionally work at the Lawrenceville campus.      

Salary: Targeted salary is commensurate with education and experience $58,000/yr

Minimum Qualifications (Job Code 41016 ):

Bachelor's degree from an academic institution accredited by an institutional accrediting agency recognized by the United States Department of Education and One (1) year of related experience

OR

Associate’s Degree from an academic institution accredited by an institutional accrediting agency recognized by the United States Department of Education and Three (3) years of related experience.

Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis

Preferred Qualifications:

Bachelor’s degree AND Two (2) years related work experience.  Knowledge of Veterans Administration Educational benefits, policies, and procedures. Knowledge of Disabilities Services as required by The Americans with Disabilities Act of 1990. Strong presentation skills. Experience working with diverse student populations.

Knowledge, Skills, Abilities:

• Strong oral and written communication skills
• Strong organizational skills. Attention to details
• Decision making and problem resolution skills
• Skill in the operation of computers and job related software programs
• Knowledge of testing administration, computer-based exams, and the ability to effectively administer oral exams

Job Summary:

Under general supervision the Manager – Student Support Services is responsible for coordination, development, monitoring, and completion of project initiatives associated with the Office of Veterans Affairs and Special Populations.  Duties include broad and comprehensive experience, skill, and knowledge of Veterans Administration benefits and Special Populations Services, which include Disability Services, policies and procedures in support of the department.

Duties/Responsibilities

Percentage of Time

•  Conduct group information sessions for perspective students (15%)

•  Enter and review data for reporting requirements and provide data to internal and external customers (10%)

•   Advise, assist, and refer students to community resources and provide one-on-one support guidance (15%)

•   Develop, implement, and oversee the maintenance of filing, recordkeeping, distribution of materials, and other types of office/program systems (20%)

•   Maintain confidentiality of records and students files, and review and disseminate student accommodations (10%)

•   Keep abreast of policies, procedures, and state or federal laws that may impact project initiatives (15%)

•   Maintain excellent working relationships with, and serve as a liaison to, internal and external customers (15%)

Physical Demands: 

 Frequency 

(N)Never, (O)Occasionally or (C)Constantly 

*Requires operation, access, or control of financial resources. (C)

*Requires having a P-Card. (N)

*Driving is a responsibility of this position. (O)

*This position will have direct interaction or care of children under the age of 18 or direct patient care. (O)  

*This position will have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications). (C)

*This position is a stationary position, often standing or sitting for prolonged periods with or without reasonable accommodation. (C)

*This position requires moving about to accomplish tasks or moving from one worksite to another with or without reasonable accommodation. (C)

*This position requires the ability to adjust or move objects up to 15 pounds in all directions with or without reasonable accommodation. (C)

*This position requires the ability to repeat motions that may include the wrists, hands and/or fingers with or without reasonable accommodation. (C)

*This position requires the ability to operate machinery and/or power tools with or without reasonable accommodation. (N)

*Operating motor vehicles or heavy equipment with or without reasonable accommodation. (N)

*Noisy environments. (O)

*Medium work that includes moving objects up to 50 pounds with or without reasonable accommodation. (N)

*Light work that includes moving objects up to 20 pounds with or without reasonable accommodation. (O)

*Heavy work that includes moving objects up to 100 pounds or more with or without reasonable accommodation. (N)

*Work in outdoor elements such as precipitation and wind. (N)

*Assessing the accuracy, neatness and thoroughness of the work assigned. (C)

Applications are reviewed on a rolling basis, and Human Resources may begin scheduling interviews as applications are received. This position will remain open until a successful candidate has been selected and hired. Applicants are encouraged to apply as early as possible, as the interview process may begin before all applications are reviewed. Only candidates selected for further consideration will be contacted for an interview. Submission of an application does not guarantee an interview.

As set forth in its student catalog, Gwinnett Technical College complies with the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status (“protected status”). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any TCSG program or activity because of the individual’s protected status; nor shall any individual be given preferential treatment because of the individual’s protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law. The following person has been designated to manage inquiries regarding the non-discrimination policies: Lisa Richardson, Title IX, and Section 504 Coordinator, 5150 Sugarloaf Parkway, Building 100/A, Room 515, Lawrenceville, GA 30043, 678-226-6691, LRichardson@GwinnettTech.edu.

Minimum Qualifications:

Bachelor's degree from an academic institution accredited by an institutional accrediting agency recognized by the United States Department of Education and One (1) year of related experience or-Associate's Degree from an academic institution accredited by an institutional accrediting agency recognized by the United States Department of Education and Three (3) years of related experience.--Note: An equivalent combination of education and job specific experience that provided the knowledge,-experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.