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Job Title:
Performance Improvement CoordinatorJob Requisition ID:
JR0000001083Number of Openings:
1Shift:
Not Applicable (United States of America)Compensation Details:
Job Description:
Performance Improvement Coordinator
Quality & Compliance Department
Full-Time | West-Central Georgia
Help Shape the Future of Behavioral Healthcare
At Pathways Center, we believe our mission is simple:
- Serve as many people as possible
- Provide quality care and service
- Operate in a fiscally responsible manner
For more than 50 years, Pathways Center has been a trusted provider of comprehensive behavioral healthcare across West-Central Georgia. We provide mental health, substance use disorder, developmental disability, crisis, and community-based services to thousands of individuals each year through a diverse continuum of outpatient, crisis, residential, and community programs.
As a Certified Community Behavioral Health Clinic (CCBHC), Pathways Center is committed to clinical excellence, innovation, quality improvement, and evidence-based care. Every employee plays an important role in improving the lives of those we serve.
We are seeking a collaborative, analytical, and service-oriented Performance Improvement Coordinator to help advance quality, compliance, and clinical excellence across our organization.
Position Overview
This is an exciting company-wide leadership support role within Pathways Center's Quality & Compliance Department.
The Performance Improvement Coordinator serves as a trusted resource to clinical and operational leaders by evaluating treatment environments, analyzing program performance, supporting continuous quality improvement initiatives, and ensuring programs meet regulatory, contractual, and evidence-based practice standards.
This position works closely with program leadership throughout the organization to identify opportunities for improvement while promoting a culture of learning, collaboration, accountability, and outstanding clinical care.
Scope of Responsibility
Unlike positions assigned to a single clinic or program, this role supports all Pathways Center service lines across our organization.
Responsibilities include travel throughout Pathways Center's service area in West-Central Georgia, providing onsite consultation and support to clinical teams located in multiple counties and program settings.
The successful candidate will:
- Visit outpatient, crisis, residential, community, and specialty programs throughout the organization
- Assess treatment environments and operational workflows
- Observe clinical practices and provide constructive feedback
- Deliver onsite coaching, consultation, and technical assistance
- Provide education and training to supervisors, clinicians, and direct service staff
- Support implementation of evidence-based practices
- Promote consistency in service delivery throughout the organization
Key Responsibilities
The Performance Improvement Coordinator plays a vital role in helping programs achieve excellence through collaboration rather than inspection.
Responsibilities include:
Performance Improvement
- Facilitate Performance Improvement Committee meetings across assigned programs
- Present performance dashboards and quality indicators
- Review trends in clinical outcomes and operational performance
- Highlight opportunities for improvement using objective data
- Assist leadership teams in developing meaningful performance improvement plans
- Monitor progress toward established quality goals
Clinical Consultation
- Partner with program leadership to evaluate treatment environments
- Provide consultation regarding service guidelines, regulatory expectations, and best practices
- Support implementation of new clinical initiatives
- Assist programs in strengthening treatment quality and operational effectiveness
Training & Staff Development
- Provide company-wide training on quality initiatives
- Educate employees regarding service guidelines and program policies
- Offer ongoing coaching and consultation to supervisors and direct service staff
- Serve as a Subject Matter Expert for assigned programs and services
Data Analytics
Using information from Pathways Center's Electronic Health Record (EHR), this position will:
- Analyze program performance data
- Develop user-friendly dashboards and reports
- Identify trends and performance indicators
- Communicate outcomes to leadership teams
- Support data-driven decision making
- Monitor utilization and service delivery patterns
Quality & Compliance
- Evaluate programs for compliance with state, federal, contractual, accreditation, and organizational standards
- Participate in audits and compliance reviews
- Assist with internal investigations and reportable incidents
- Develop quality monitoring tools
- Promote continuous quality improvement throughout the organization
Work Schedule
The typical schedule for this position is: Monday – Friday during business hours
Because Pathways Center operates several 24-hour, 7-day-a-week programs, occasional flexibility is expected.
There may be times when evening, overnight, weekend, or holiday visits are necessary to:
- Provide onsite consultation
- Observe treatment environments
- Deliver staff education
- Support leadership teams
- Participate in quality improvement activities within 24/7 service settings
Qualifications
Minimum Qualifications
- Bachelor's degree in Business, Healthcare Administration, Human Services, or a related field
- Two (2) years of related experience
Equivalent combinations of education and relevant experience will also be considered.
Preferred Qualifications
- Master's degree in Business or a Human Services field
- Experience in behavioral healthcare
- Experience with quality improvement or healthcare compliance
- Advanced Microsoft Office skills
- Experience working with Electronic Health Records
- Experience presenting data to leadership teams
- SQL or database experience is a plus
Why Join Pathways Center?
This position offers a unique opportunity to influence the quality of care delivered across an entire behavioral healthcare organization.
You'll have the opportunity to:
- Work alongside experienced clinical and executive leaders
- Make a measurable impact on patient outcomes
- Lead meaningful quality improvement initiatives
- Travel throughout a diverse regional healthcare system
- Help shape organizational best practices
- Build relationships across multiple clinical programs
- Support innovation in community behavioral healthcare
If you enjoy solving complex problems, working collaboratively, and helping organizations continuously improve, this is an outstanding opportunity.
Exceptional Benefits
Pathways Center is proud to offer one of the strongest benefits packages among community behavioral healthcare organizations.
Health & Financial Benefits
- State of Georgia Medical Benefits Program
- State of Georgia Flexible Benefits Program
- Generous employer contribution to the Pathways Center 401(k) retirement plan
- Multiple health, dental, vision, life insurance, disability, and supplemental insurance options
Time Away From Work
- Generous Paid Time Off (PTO)
- 14 Paid Holidays each year, including a paid birthday holiday
- Paid bereavement leave
- Jury duty and military leave benefits
Professional Development
- Continuing education and training opportunities
- Leadership development
- Opportunities to work with experienced multidisciplinary teams
- Career advancement within a growing regional behavioral healthcare organization
Become Part of Something Bigger
If you're passionate about quality improvement, data-driven decision making, employee development, and enhancing behavioral healthcare services, we invite you to join our team.
Together, we'll continue advancing excellence in behavioral healthcare throughout West-Central Georgia.
EOE
Pathways Center is an Equal Opportunity Employer and values diversity in our workforce. We are committed to creating an inclusive environment where every employee can thrive while making a meaningful difference in the lives of those we serve.
Minimum Qualifications:
Bachelor's degree in a related field from an accredited college or university AND One year of experience in a related field OR Associate's degree from an accredited college or university AND Three years of related experience OR Four years of related experience.Equal Employment Opportunity Employer
The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.