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Job Title:  

PS: Systems Administrator (WL)

Agency:

Department of Community Supervision

Job Requisition ID:

JR0000003434

Shift:

Any (United States of America)

Compensation Details:

$44,998.81-$73,287.92 (SALARY DEPENDS ON QUALIFICATIONS)

Job Description:

** This Job Is A Statewide Position: Office Location: Central Office in Atlanta (Information Technology Division) **

Are you looking for an opportunity to use your technical skills to support a mission-driven organization? Do you enjoy solving complex technology challenges, maintaining reliable systems, and helping employees stay connected, secure, and productive? Are you interested in a career where technology plays a critical role in supporting public safety and effective public government operations?

The Georgia Department of Community Supervision (DCS) provides IT professionals with the opportunity to do just that!

DCS is a nationally recognized leader in the field of community supervision. Innovation and technology are essential to how we operate and deliver services across the State of Georgia. As one of Georgia's largest law enforcement agencies, DCS relies on secure, dependable, and innovative technology solutions to support employees in carrying out our mission of improving public safety and helping individuals under supervision achieve successful outcomes.

As an IT Systems Technician, you will help keep DCS connected, secure, and operational by supporting critical technology systems, troubleshooting technical issues, assisting users, and maintaining reliable network and system performance. Our IT professionals collaborate across the agency to solve problems, improve processes, and advance innovative technology solutions.

DCS values skilled, customer-focused, and adaptable professionals and offers opportunities for training and career growth. State employees also enjoy 13 paid holidays, annual and sick leave, workplace flexibility where appropriate, and employee wellness benefits. 
Put your technical skills to work for a mission that matters.

Come join the DCS team!

JOB SUMMARY:

The IT Systems Technician II is a mid-level, multidisciplinary role within a small, highly collaborative government IT team. This individual serves as the operational backbone of the team, dedicated to end-user computing, network support, asset management, and IT service operations. The ideal candidate is dependable, technically capable, and comfortable working closely alongside other system technicians.

RESPONSIBILITIES/DUTIES:

• Administer Windows Server environments, including Active Directory and Group Policy

• Manage Cloud Directory via JumpCloud

• Configure and support networking infrastructure, including Meraki wireless access points and switches

• Manage Google Workspace Enterprise system

• Provide first-level technical support for hardware, software, and network issues via phone, email, or in-person.

• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.

• Manage user accounts and access permissions in Active Directory and Microsoft 365.

• Troubleshoot connectivity issues and basic network configuration tasks.

• Maintain accurate inventory records of IT assets and software licenses.

• Assist in the rollout of system updates, patches, and new software deployments.

• Document technical procedures and create user-friendly guides for common IT Tasks.

• Proficiency in troubleshooting Windows and MacOS operating systems.

• Strong understanding of Microsoft 365 applications and basic Active Directory Administration.

• Familiarity with Windows components and ability to perform basic repairs or Replacements.

• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.

MINIMUM QUALIFICATIONS:

High school diploma/GED and two (2) years of network infrastructure experience.

PREFERRED QUALIFICATIONS:

Preference will be given to applicants who, in addition to meeting the minimum qualifications above, also possess three (3) or more of the following:

Associate’s degree in computer science, Information Systems, or related field OR Bachelor’s degree from a nationally accredited University

Five (5) or more years of professional experience administering enterprise Windows.

Three (3) or more years of working knowledge of core infrastructure services (Active Directory, DNS,  DHCP, virtualization)

Three (3) or more years of experience and the ability to troubleshoot and resolve complex system and infrastructure issues with limited supervision.

Two (2) or more years of hands-on experience administering and supporting Windows Server environments, Active Directory, Group Policy, Microsoft 365, Google Workspace, and/or cloud-based directory platforms such as JumpCloud.

Two (2) or more years of experience troubleshooting and resolving hardware, software, operating system, and network connectivity issues in an enterprise environment, including experience supporting Windows and macOS devices and configuring network equipment such as switches and wireless access points. Experience with Meraki is highly desirable.

Demonstrated experience providing technical support to end users while performing at least three of the following: IT asset/inventory management, software licensing, system updates and patching, software deployments, user account/access management, technical documentation, or development of end-user guides.

PLEASE NOTE: This posting is subject to close once a suitable candidate has been selected.

The Department of Community Supervision is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, disability, age, or any other related statuses, protected by applicable state and federal statutes. Qualified applicants may request reasonable accommodation when needed during the application or screening processes by contacting the Office of Human Resources at human.resources@dcs.ga.gov.

In accordance with the Americans with Disabilities Act (ADA), if you are an individual with a disability and wish to acquire this job announcement in an alternative format, or if you require assistance or other reasonable accommodations in order to participate in the selection process, you may contact the Office of Human Resources at ada.request@dcs.ga.gov.

Minimum Qualifications:

High school diploma/GED and two (2) years of network infrastructure experience.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.