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Job Title:  

Student Retention Specialist

Job Requisition ID:

JR0000000062

Number of Openings:

0

Shift:

Day (United States of America)

Compensation Details:

$45,301.59 ANNUALLY.

Job Description:

POSITION ANNOUNCEMENT

POSITION: Student Retention Specialist

APPLICATION PROCEDURE: For a complete file, fill out an online application, upload cover letter, resume, and transcript if applicable and include three professional references’ contact information. Before a candidate is hired, a pre-employment criminal background investigation, motor vehicle records check and employer/professional reference check will be conducted. Following screening, candidates may be asked to submit further documentation.

POSITION DESCRIPTION: The Student Retention Specialist plays a vital role in supporting student success and persistence at the College. This position proactively engages students who may be at risk of withdrawing, helping them navigate challenges, connect with resources, and stay on track toward their academic and career goals. The Specialist also serves as the primary point of contact for early alerts and student concern reports, ensuring timely follow up and coordinated support across campus.

MAJOR DUTIES:

STUDENT ENGAGEMENT & RETENTION

• Initiate proactive outreach to students identified as at risk of disengagement or withdrawal.
• Provide individualized guidance, encouragement, and referrals to academic and student support services.
• Build trusting, supportive relationships that foster belonging, confidence, and persistence.

EARLY ALERT & CASE MANAGEMENT

• Monitor and respond to early alerts and concern inquiries submitted by faculty and staff.
• Review, triage, and route alerts to the appropriate staff or office for intervention.
• Track alerts, referrals, follow-ups, and outcomes to ensure timely and effective student support.

COLLABORATION & COMMUNICATION

• Partner with faculty, advisors, admission counselors, financial aid specialists, and other student services staff to coordinate interventions.
• Clearly communicate available resources and next steps to students in a supportive and approachable manner.
• Share trends, insights, and updates with College leadership to strengthen retention strategies and student success initiatives across the college.

DATA & RECORDKEEPING

• Maintain accurate and confidential documentation of student interactions, referrals, and outcomes.
• Use tracking systems and reporting tools to support institutional retention initiatives.
• Identify patterns or trends that may inform future student success strategies.

MINIMUM QUALIFICATIONS:

• Associates degree and three (3) years of related work experience.
  • Note: Experience may substitute for the degree on a year-for-year basis

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree.
• Bilingual in Spanish.
• Experience in student services or student support roles preferred.
• Strong interpersonal, organizational, and communication skills.
• Ability to manage sensitive situations with discretion, empathy, and professionalism.
• Sufficient experience to understand the basic principles relevant to the major duties of the position.
• Experience in an educational environment or related student support role.
• Possession of or ability to readily obtain a valid driver’s license issued by the State of Georgia for the type of vehicle or equipment operated.
• Resides in one of Chattahoochee Technical College’s service area counties.

SALARY/BENEFITS: $45,301.59 annually. Benefits include paid holidays, annual leave, and the State of Georgia Flexible Benefits Program. Please be aware that Chattahoochee Tech employees will be paid by direct deposit, unless exempted by the State Accounting Office based on “hardship” evidence provided by the employee.

TELEWORK: This position may be permitted to telework at least two days or 40% of a 5 day/40-hour work week.

RESPONSE DEADLINE: Open until filled. Screening will begin immediately.

ANTICIPATED EMPLOYMENT DATE: August 2026

EMPLOYMENT POLICY: Chattahoochee Technical College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees, diplomas, and certificates. Questions about the accreditation of Chattahoochee Technical College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC’s website (www.sacscoc.org).

As set forth in its student catalog, Chattahoochee Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). The following person(s) has been designated to handle inquiries regarding the non-discrimination policies: Chattahoochee Technical College Title IX Coordinator, Shanequa “Nickkie” Warrington, Marietta Campus, 980 South Cobb Drive, Building C 1102B, Marietta, GA 30060, 770-975-4023, or SDWarrington@ChattahoocheeTech.edu, and Chattahoochee Technical College Section 504 Coordinator, Caitlin Barton, 5198 Ross Road, Building A1320, Acworth, GA 30102, (770) 975-4099, or Caitlin.Barton@chattahoocheetech.edu.

A Unit of the Technical College System of Georgia

Minimum Qualifications:

Associate's degree in education, data collection, or closely related field *and* Three (3 years of related work experience - -Note: Experience may substitute for the degree on a year-for-year basis.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.